Email Marketing Manager

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Are you looking for an exciting opportunity with a forward-looking and innovative team?  Are you eager to prove yourself and grow? Look no further, PSG is growing rapidly because we bring an unbeatable combination of an entrepreneurial mindset and industry-leading operational discipline to the RPO/BPO industry for over a decade.  To keep the momentum going PSG is looking for a creative and talented strategic Email Marketing Manager to join our Marketing team.  It is a newly created role that will report directly to the VP of Marketing and will play a significant part in expanding our content capabilities. This role will be responsible for developing comprehensive content strategies for our fully integrated campaigns and content needs. 

Responsibilities

• Drive email channel performance through effective strategy, content, segmentation, and personalization to achieve business objectives (sales, customer experience, etc.)
• Develop, maintain, and communicate Email Marketing campaign calendars to ensure that all plans are in conjunction with marketing efforts and deadlines.
• Partner with relevant business functions and external vendors to determine and communicate mailing instructions, creative deliverables, QA timelines, etc.
• Proofread final copy to ensure accurate and correct communication, match creative, versions and other campaign elements.
• Analyze campaign performance across key metrics and ensure flawless execution.
• Establish a record of email campaigns results, market insights, offer strategy and creative.
• Monitor and minimize unsubscribe/bounce/complaint rates and ensure spam regulation compliance.
• Keep abreast of the industry best practices and provide recommendations for internal strategies.
• Maintaining a flexible approach to respond to shifting priorities and emerging opportunities.
• Develop, launch, and optimize email campaigns that achieve targeted results.

Requirements

• Bachelor’s degree and minimum 5 – 8 + years of related experience.
• Experience with RPO/BPO industry and knowledge of industry trends.
• Openness to a rapidly changing and growing environment in which teams, processes, and priorities are evolving regularly.
• Ability to manage multiple projects and tasks at one time.
• Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience.
• Ability to conduct formal presentations to all levels of management on issues or findings in assigned areas or subjects.
• Strong attention to detail balanced with the ability to think strategically.
• Highly developed capacity for teamwork and a strong focus on the customer.
• Proficient in HubSpot or other related digital marketing tools.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

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